Hakkasan Group Bar Card Ticket FAQ's

THE BASICS

What is a VIP Bar Card Package?
This special offer is a bundled package with an admission ticket that grants you VIP dedicated entry and a pre-loaded Bar Card (Gift Card) for a specified amount as noted at the time of purchase. Generally this bundled package saves you approximately 20-30% off retail pricing and provides you with VIP status. Entry before 12 AM midnight in Las Vegas, or 11 PM in San Diego is highly recommended.
How do I get a VIP Bar Card Package?
The VIP Bar Card Package is only available for purchase on-line, in the Concierge Center and through affiliate links.
Where can I use my VIP Bar Card?
Nightclubs participating in the VIP Bar Card Package are OMNIA Nightclub in Las Vegas and San Diego, and Hakkasan Nightclub, Las Vegas. The VIP Bar Card can only be used at the Nightclub for which it was purchased.
What is the Surcharge for a VIP Bar Card Package purchase?
The Surcharge for a VIP Bar Card Package is 5% of the purchase price. This accounts for a 3% processing fee and a 2% handling fee. This Surcharge is considerably less than most comparable ticketing service charges.

USING YOUR VIP BAR CARD

How does my VIP Bar Card Package work?
Once you purchase your VIP Bar Card Package on-line, an e-ticket will be sent to you via email. You will have a special dedicated VIP line for dedicated entry. Upon arrival in the dedicated line, you will be asked for your e-ticket and your ID to validate your purchase. A pre-loaded Bar Card will be handed to you upon entry into the Nightclub. From there, use your Bar Card for your purchases within the Nightclub.
Do I need to activate my VIP Bar Card?
There is no need to activate your VIP Bar Card. It will be pre-loaded and ready for use when you pick it up.
Where do I pick up my VIP Bar Card?
Once you purchase your VIP Bar Card Package on-line, an e-ticket will be sent to you via email. You will have a special dedicated VIP line for dedicated entry. Upon arrival in the dedicated line, you will be asked for your e-ticket and your ID to validate your purchase. A pre-loaded Bar Card will be handed to you upon entry into the Nightclub. From there, use your Bar Card for your purchases within the Nightclub.
Can I give my VIP Bar Card Package to another person if I am unable to use it or can I give it to someone as a gift?
The VIP Bar Card Package is non-transferrable; therefore the person who purchased it must use it. A VIP Bar Card will not be distributed to anyone who cannot validate through authorized credentials that they are the actual purchaser.
What if I purchase a VIP Bar Card Package and I am unable to attend the event?
Unfortunately the VIP Bar Card Packages are NOT REFUNDABLE. You will forfeit your VIP Admission Ticket but your VIP Bar Card (which acts just like a Gift Card) will be available for you at the nightclub for pick-up and will remain valid.

CARD VALUE

How do I check the current balance on my VIP Bar Card?
To learn the value of your VIP Bar Card, please follow the instructions printed on the back of the Bar Card. In most cases, you need to take it to the Nightclub directly to determine the value.
Is there a limit to the value placed on the VIP Bar Card?
Yes there is a limit to the value placed on the VIP Bar Card. The value is noted at the time of purchase and will be clearly listed on your e-ticket you receive post purchase.
Can I add more funds onto my VIP Bar Card once the value is depleted?
Once the card’s balance falls to $0, you cannot add funds.
What should I do with my VIP Bar Card once the value is depleted?
Once the value of the VIP Bar Card is depleted, you can discard the card.

MAKING A PURCHASE


How do I make a purchase with my VIP Bar Card?
The VIP Bar Card is only good for use within the Nightclub in which it was purchased. The card will have a pre-loaded value as noted at the time of purchase. Just use the VIP Bar Card at any terminal within the Nightclub when purchasing your items. The balance will remain until all funds are depleted.

Hakkasan Group
Support: http://support.venuedriver.com